Frequently Asked Questions
Where does the Virginia Symphony perform?
We perform in several venues across the Hampton Roads region. Click on the links below for specific information about the venue nearest you:
- Chrysler Hall in Norfolk
- Harrison Opera House in Norfolk
- Sandler Center for the Performing Arts in Virginia Beach
- Regent University in Virginia Beach
- First Baptist Church (Warwick Blvd) in Newport News
- Ferguson Center for the Arts in Newport News
- Crosswalk Community Church in Williamsburg
- Phi Beta Kappa Hall (on the College of William & Mary campus) in Williamsburg
- Saint Bede Catholic Church in Williamsburg
- Jamestown High School in Williamsburg
- L. Douglas Wilder Center in Norfolk
- Chesapeake Conference Center in Chesapeake
How do I get to your performance venues?
What about parking?
Reserved parking at Chrysler Hall and Harrison Opera House available for subscribers. ($7 per concert).
How do I purchase tickets? Are they refundable?
There are several convenient ways to purchase Virginia Symphony tickets:
- By Phone: (757) 892-6366
- In Person: 150 Boush Street, Suite 201, Norfolk 23510, 9AM – 4:30PM Mon-Fri.
- Online: Buy Tickets
Please note that all sales are final. Once an order is placed, tickets may not be refunded or exchanged.
Are your performance venues handicapped accessible?
For more information or for assistance, please call the VSO Box Office at 757-892.6366.
What should I wear?
When should I arrive?
If you would like to learn more about the performance, we invite you to join us for Behind the Notes, our pre-concert lectures, which take place one hour prior to each Classics concert and guide you through the music’s historical and cultural context. It’s a great way to gain insight into the music and what to listen for before the music is performed.
What is your late seating policy?
If you are unexpectedly delayed, the ushers, out of respect for the artists and our seated patrons, will be able to seat you during the first appropriate pause in the program, at the discretion of management.
After the performance begins, reserved seats are not guaranteed. Latecomers may be seated in the back or in the balcony, again out of respect for the musicians and seated patrons. Some programs are performed without an intermission or without a late seating break before intermission; therefore, no late seating can be offered at those concerts.
If you need to leave the hall before or during a work, you will be seated after the completion of the work. We ask that, if possible, you remain in your seat until the concert has concluded.
For more information about your upcoming program and the late seating policy, please call the VSO Box Office, 757-892-6366.
How long is a typical Symphony Performance?
Are food, beverages, and smoking available?
All performance venues are smoke free.
When should I applaud?
Another good sign is when the conductor either turns around or steps off the podium (the elevated “box” s/he stands on).
Can I bring my children?
If your children are younger than six, you may want to consider our Peanut Butter and Jam concerts, which are created especially for children ages 2-12 and their families.
Please note that everyone, regardless of age, must have a ticket to attend any of our concerts.
Will I recognize any of the music?
Odds are you’ll recognize far more than you realize. Classical music is all around us: in commercials, movie soundtracks, television themes, cartoons, retail shops, and even some elevators! Popular music often quotes classical melodies, too. While you’re listening in the concert to a piece you think you’ve never heard before, a tune you’ve heard a hundred times may jump out at you. Whether or not you’ve heard the music before the concert, as you listen, you’ll notice that each classical piece uses its own group of several tunes over and over, in different ways. You’ll start to “recognize” these melodies as a work progresses. Listen for the ways a melody is repeated: Is it exactly the same as the first time, or with a different character? Is it played by the same instruments, or different ones? Does it start the same as before, but go off in a different direction? Or start differently and surprise you by developing into the tune you recognize from earlier in the piece?
Do I need to know the music before I attend a performance?
You can also come to our Behind the Notes pre-concert lectures, which take place one hour prior to each Classics concert. These informative sessions provide you an opportunity to hear JoAnn Falletta, our guest conductor or soloist share insights into the music to be performed that night.
As a season subscriber, what benefits do I receive?
- No matter which concrt series you choose, you’ll save up to 25% off of single ticket prices.
- VSO Subscribers also save 10% when purchasing additional single tickets for regular season concerts.
- Your seats are guaranteed. Period. Even for sold-out concerts. You’ll get the best available seats for every concert.
- Each season, you’re given the first option to renew or upgrade your current seats.
- Only subscribers can purchase additional tickets for concerts BEFORE they go on sale to the general public.
FREE TICKET EXCHANGES.
Suscribers to the 8-concert classics packages can exchange tickets for any other concert during the concert season.
Subscribers to all other packages can exchange to another performance within the same concert weekend. Simply call our Patron Services Team 48 hours in advance.
NEW THIS YEAR: Save time. Exchange online!
Subscribers can now request ticket exchanges online. Simply click on the link below to request your exchange or to donate your tickets for resale.
- I would like to exchange my series ticket from one concert to another.
- I would like to donate my tickets for resale and receive a tax-deductible donation.
- I would like to redeem one or more vouchers on my FLEX subscription.
THE BEST REASON OF ALL.
World-class musicians, extraordinary concert halls, and one of the finest orchestras in America, right here in Hampton Roads!
I can't attend a concert I have a ticket for. Can I exchange them for another performance?
I have a Flex Subscription. How can I redeem my vouchers for concert tickets?
I received a voucher for tickets at a charity event. How can I redeem my voucher for actual concert tickets?
I am a subscriber. How can I exchange my tickets?
There are three ways to exchange your tickets:
Online – simply fill out and submit the attached form.
By phone – call our box office at (757) 892-6366
In person – visit our box office at 150 Boush Street, Ste 201 Norfolk Va, 23510
Subscribers with eight Classics concert subscriptions may exchange season tickets for any other regular season concert (excluding opening night and special events). All other subscribers may exchange within a given concert weekend.
Exchanges are subject to availability, and must be made 48 hours prior to the requested concert. You will receive two emails: one automatically sent acknowledging the receipt of your request, the second manually addressing your specific request.
How can I redeem my FLEX vouchers?
Ticket Vouchers may be exchanged for any regular season concert, but may not be redeemed for Opening Night and special events.
Redemption requests must be received 48 hours prior to the requested concert and are subject to availability. You will receive two emails: one automatically sent acknowledging the receipt of your request, the second manually addressing your specific request.
I am unable to attend a concert. How can I donate my tickets?
Tickets can be donated in three ways…
online – simply fill out & submit the return form
by phone – call our box office at (757) 892-6366
or in person – visit our box office at 150 Boush Street, Ste 201 Norfolk, VA 23510