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Virginia Symphony Orchestra

Frequently Asked Questions

BOX OFFICE AND TICKETING

How Do I Purchase Tickets? Can I Get a Refund?

There are several convenient ways to purchase Virginia Symphony tickets:

  • By Phone: (757) 892-6366 10am – 4:30pm Tues-Fri.
  • In Person: 150 Boush Street, Suite 201, Norfolk 23510, 10am – 4:30pm Tues-Fri.
  • Online: Buy Tickets

Please note that all sales are final.  Once an order is placed, tickets may not be refunded or exchanged.

The Box Office opens at the Performance Venue the day of the concert, 90 minutes before the concert start time. In-Person Day-Of tickets may be purchased at the concert location through the Virginia Symphony Box Office at that time.

Ticket exchanges are a benefit that is available only to our subscribers.  Subscribers to the 8-concert packages can exchange tickets for any other series concert during the concert season (special events excluded).  Subscribers to all other packages can exchange to another performance within the same concert weekend. Simply call our Patron Services Team at (757) 892-6366 no later than 48 hours in advance.

BEWARE OF THIRD PARTIES AND RESELLERS!

Our website, tickets.virginiasymphony.org, is the ONLY official ticketing site for Virginia Symphony concerts.

 Concerts may be co-presented with the Ferguson CenterSandler CenterSevenVenuesTicketmaster, and Virginia Arts Festival. These are the ONLY other verified ticket sellers, that are not our main website, virginiasymphony.org.

Please beware of third-party sites and resellers. These are NOT verified Virginia Symphony Orchestra Ticket Websites and they may be selling fake or overpriced tickets that may not be honored.

 

Do You Offer Discounts?

We offer a 10% Military Discount. This discount is not available for online ticket purchases and may not be used retroactively. You may call our box office during business hours or purchase tickets at the VSO Box Office at 150 Boush Street Suite 201, Norfolk VA 23510 with a valid military or VA ID.

We do not offer a senior discount.

Student Ticket Policy

The Virginia Symphony Orchestra offers student tickets for $15 or at a reduced rate for certain concerts. These tickets are valid for students ranging from elementary school to graduate school. Student tickets may be purchased online or at the VSO box office with VALID ID. If purchased online, all Student tickets in the order will be held at will call for an event and a valid Student ID must be shown in order to pick it up your tickets. Student tickets are one per valid ID.

Children without an ID, such as elementary school, grade school, or middle school age, will only need to be present when tickets are picked up.

The Virginia Symphony Orchestra Box Office reserves the right to withhold tickets if ID is not presented.

Student Ticket Policies do not apply to our PB&J Concert Series.

Unauthorized Vendors and Third-Party Resellers

Our website, tickets.virginiasymphony.org, is the ONLY official ticketing site for Virginia Symphony concerts.

 Concerts may be co-presented with the Ferguson CenterSandler CenterSevenVenuesTicketmaster, and Virginia Arts Festival. These are the ONLY other verified ticket sellers, that are not our main website, virginiasymphony.org.

Please beware of third-party sites and resellers. These are NOT verified Virginia Symphony Orchestra Ticket Websites and they may be selling fake or overpriced tickets that may not be honored. The Virginia Symphony Orchestra is not responsible for or in any way obligated by tickets sold by unauthorized third-party vendors.

I Have a Large Group Wanting to Come to a Concert. What are my Next Steps?

NON-SCHOOL GROUPS: We offer group discounts starting at 10% off for groups of 10 or more. Email or call Sales Manager Brooke Bates to make your reservations today! bbates@virginiasymphony.org | 757-213-1423

SCHOOL GROUPS: We encourage public school, private school and homeschool groups to take advantage of our student group sales offer to experience a VSO concert (applicable to groups of ten students or more.)

Student Group Rates start at: $10 students | $20 chaperones*

Groups of 10 or more email or call Sales Manager Brooke Bates to make your reservations today! bbates@virginiasymphony.org | 757-213-1423

*Exclusions apply, including concerts presented by Virginia Arts Festival, special concerts, and other co-presented concerts. Rates may change depending on concert type and seat availability.

I Received a Voucher for Free Tickets. How Do I Redeem it?

Depending on the Voucher, you can request your concert tickets by calling our Patron Services team at (757) 892-6366.

Some vouchers are redeemable ONLINE ONLY. Please make sure to read each voucher carefully for the correct way to redeem it and get your free tickets. Vouchers may not be presented to the box office the day of a concert to redeem for tickets. All vouchers must be redeem at least 48 hours prior to the chosen performance.

VENUES AND ARRIVING

Where does the Virginia Symphony Perform?

We perform in several venues across the Hampton Roads region!  Visit our Directions & Parking page or click on the links below for specific information about the venue nearest you:

Where is the Box Office? Can I Purchase Day of Tickets?

The Box Office at the Performance Venue opens 90 minutes before each performance. In-person ticket purchases and picking up tickets at will call are available when Box office opens at the venue. Tickets cannot be purchased over the phone once the box office opens at the performance venue. All other in-person sales before the concert must be made at our main offices located at 150 Boush Street, Suite 201 Norfolk, VA 23510. 10am – 4:30pm Tues-Fri.

Our main box office may close early on performance days.

Where can I Park? Is There a Fee to Park?

Free parking available at or near all venues EXCEPT Harrison Opera House in downtown Norfolk.  Click here for specific parking information at each of our venues.

Parking at Harrison Opera house is available in their on-site lots for $5 on entry. Cash and credit cards are accepted.

Reserved parking at Harrison Opera House is available for subscribers. However this is completed through the City of Norfolk. The VSO Box Office can send you the form to fill out to purchase your parking pass, but the form and payment must be submitted through City of Norfolk.

When Should I Arrive?

VSO concerts begin promptly at the announced starting time. We recommend arriving 30 minutes prior to the concert start time in order to park and find your seat before the concert begins. This will also give you an opportunity to enjoy our student showcase performances in the lobby.

Classics concerts will have a “Behind the Notes” pre-concert lecture starting one hour before the performance. These give insight to the pieces before hand and feature conductors, guest artists, VSO musicians discussing the pieces.

Make sure to double check if any events are going on in the surrounding area, such as Scope Arena at Chrysler Hall or CNU Football games, to ensure time to park and get to the venue. We typically share this information in our Know Before You Go Emails that are sent a few days before the concert, but it never hurts to double check!

What is Your Late Seating Policy?

VSO concerts begin promptly at the announced starting time. We recommend arriving 30 minutes prior to the concert start time in order to park and find your seat before the concert begins.

If you are unexpectedly delayed, the ushers, out of respect for the artists and our seated patrons, will be able to seat you during the first appropriate pause in the program, at the discretion of management.

After the performance begins, reserved seats are not guaranteed. Latecomers may be seated in the back or in the balcony, again out of respect for the musicians and seated patrons.  Some programs are performed without an intermission or without a late seating break before intermission; therefore, no late seating can be offered at those concerts.

If you need to leave the hall before or during a piece, you will be seated after the completion of the piece.  We ask that, if possible, you remain in your seat until the concert has concluded.

Do I Have to Wear a Tuxedo or Fancy Evening Gown?

Wear whatever makes you feel comfortable. Contrary to what many people think, formal attire (like tuxedos and evening gowns) is NOT required!  You’ll notice that some concertgoers tend to dress up a bit, but we encourage you to wear whatever you think would make you comfortable in the setting of a concert hall.  A good guideline, if needed, is to dress as you would for a nice dinner out with your friends.

If concerts have a certain theme, we would love to see your themed attire for the concert. For Holiday POPs!, feel free to wear your favorite holiday sweater or for the Music of Star Wars, dress up like your favorite character!

Are Your Performance Venues Handicapped Accessible?

All of our performance venues are handicapped accessible.  If you require accessible seating, please notify the box office when purchasing your tickets.  For information specific to each venue, please select a venue from our website navigation under Concerts.

For more information or for assistance, please call the VSO Box Office at 757-892.6366.

Can I Bring my Children?

We love young children but discourage their attendance at evening concerts because of concert length.  We recommend children be six or older to attend a Symphony concert.

If your children are younger than six, you may want to consider our Peanut Butter and Jam concerts, which are created especially for children ages 2-12 and their families.

Please note that everyone, regardless of age, must have a ticket to attend any of our concerts. Babies (0-18 months) are not required to have a ticket, but must be in your lap the entire concert.

AT THE CONCERT

How Long is a Typical Performance?

Virginia Symphony Classics and Pops concerts generally run two hours, including a 20-minute intermission.

Our Peanut Butter & Jam Family series and VSO Up Close series generally are one hour in length with no intermission.

Will I Recognize The Music?

Odds are you’ll recognize far more than you realize. Classical music is all around us: in commercials, movie soundtracks, television themes, cartoons, retail shops, and even some elevators! Popular music often quotes classical melodies, too. While you’re listening in the concert to a piece you think you’ve never heard before, a tune you’ve heard a hundred times may jump out at you.

Whether or not you’ve heard the music before the concert, as you listen, you’ll notice that each classical piece uses its own group of several tunes over and over, in different ways. You’ll start to “recognize” these melodies as a work progresses. Listen for the ways a melody is repeated: Is it exactly the same as the first time, or with a different character? Is it played by the same instruments, or different ones? Does it start the same as before, but go off in a different direction? Or start differently and surprise you by developing into the tune you recognize from earlier in the piece?

Do I Need to Know the Music Before I Attend the Concert?

You don’t have to be a gourmet chef to enjoy a fine meal, and you don’t need to know the music on the program to have a meaningful concert experience.

One of the great joys of going to a Virginia Symphony concert is being introduced to a great piece of music you’ve never heard before, or listening to a superb performance of a piece you haven’t heard in years.  Many audience members find it enhances their enjoyment of the music if they take time before the performance to read the notes in the digital program about the composer and the pieces that are to be played. Extended performance notes are also available on our website under the Behind the Music section in our Education Menu prior to each concert.

When Should I Applaud?

Generally, it is considered proper concert etiquette to clap only after a piece is complete, once the conductor lowers his baton.  That means that, for example, if you’re listening to Beethoven’s Symphony No. 9, which has four movements, it is appropriate to applaud after the last movement.

You can look at your program book to find out how many movements a piece has.  Usually, there is a 15- to 30-second pause in between movements. If all else fails, you can always wait for the rest of the audience to clap before applauding.

Are Food and Beverage Available? Can I Smoke at the Venue?

Food and beverages are available for purchase at almost of our performance venues. Please consult the different venues policy on food or drink in the performance hall, as some may only allow it in the lobby area.

All performance venues are smoke free. Some may have an outdoor designated area for smoking. Be sure to have your ticket on you if you need to leave and return. Please be aware some areas may not allow re-entry to the venue if you leave.

Can I take pictures and/or videos during the concert?

We encourage picture taking and video recording in our lobby as well as in your seat prior to the first note. Once the concert begins, we kindly ask that your phone remains on silent and put away out of respect for our musicians and the musical works. 

What is Your Late Seating Policy?

VSO concerts begin promptly at the announced starting time. We recommend arriving 30 minutes prior to the concert start time in order to park and find your seat before the concert begins.

If you are unexpectedly delayed, the ushers, out of respect for the artists and our seated patrons, will be able to seat you during the first appropriate pause in the program, at the discretion of management.

After the performance begins, reserved seats are not guaranteed. Latecomers may be seated in the back or in the balcony, again out of respect for the musicians and seated patrons.  Some programs are performed without an intermission or without a late seating break before intermission; therefore, no late seating can be offered at those concerts.

If you need to leave the hall before or during a piece, you will be seated after the completion of the piece.  We ask that, if possible, you remain in your seat until the concert has concluded.

SEASON SUBSCRIBERS

As a Season Subscriber, What Benefits Do I Receive?
FANTASTIC SAVINGS.
  • No matter which concert package you choose, you’ll save up to 25% off of single ticket prices.
  • VSO Subscribers also save 10% when purchasing additional single tickets for regular season concerts.
GUARANTEED SEATING.
  • Your seats are guaranteed. Period. Even for sold-out concerts. You’ll get the best available seats for every concert.
  • Each season, you’re given the first option to renew or upgrade your current seats.
  • Only subscribers can purchase additional tickets for concerts BEFORE they go on sale to the general public.
FREE TICKET EXCHANGES.

Subscribers can easily exchange their tickets to another performance within the same concert weekend for free. Simply call our Box Office no later than 48 hours in advance of the performance you want to exchange into.

THE BEST REASON OF ALL. 

World-class musicians, extraordinary concert halls, and one of the finest orchestras in America, right here in Hampton Roads!

One of my subscription tickets says it is a "Placeholder." What does this mean?

Placeholders are just that: placeholders! For subscribers who need additional time deciding how to complete their season selections, the Box Office books a placeholder on undecided concert(s) so that your subscription can be processed in a timely manner. Your placeholder can be exchanged no later than 48 hours before your desired concert(s) by calling our Patron Services team at (757) 892-6366. Seating is subject to availability.

I am a Subscriber. How can I Exchange my Tickets?

By phone – call our box office at (757) 892-6366
ONLINE– Visit your subscriber portal and fill out the exchange form!
In person – visit our box office at 150 Boush Street, Ste 201  Norfolk Va, 23510

Subscribers with an eight concert subscription may exchange season tickets for any other regular season concert (excluding opening night and special events). All other subscribers may exchange within a given concert weekend.

Exchanges are subject to availability, and must be made 48 hours prior to the requested concert. You will receive two emails: one automatically sent acknowledging the receipt of your request, the second manually addressing your specific request.

I Have a 4pak Voucher. How Do I Redeem It?

4pak vouchers must be redeemed in advance of your selected concert performance and before the final performance of the season.  You can redeem them by calling our Patron Services team at (757) 892-6366.

I am Unable to Attend a Concert. Can I Donate my Tickets?

Subscribers unable to attend a concert may make a tax-deductible donation, allowing their seats to become available for resale. Requests for ticket donations must be made 48 hours prior to a concert and may not be made for concerts in the past.

Tickets can be donated two ways:

By phone – call our box office at (757) 892-6366
In person – visit our box office at 150 Boush Street, Ste 201  Norfolk, VA 23510, Tuesday – Friday, 10am – 4:30pm